Frequently Asked Questions
Where do you ship?
We ship online orders within Canada.
What currency do you use?
Prices are displayed in Canadian dollars (CAD).
How long does delivery take?
Standard Canadian delivery normally takes 5-8 business days in total, including 1-2 business days for handling and 4-6 business days in transit.
How much is standard shipping?
Standard shipping within Canada is free.
Can I return an order?
Yes. Eligible new and unused products can be returned within 30 days after delivery. Approved eligible returns within Canada include a downloadable return label and no restocking fee.
Do you offer direct exchanges?
No. Customers may return an eligible item and place a new order for the preferred item.
How do I contact customer service?
Email support@bathandbodyworksy.com or call (786) 309-7252.